AHT- Average holding Time

Average Hold Time, or AHT, refers to the average length of time between the moment a caller finishes dialing and the moment the call is answered or terminated. The formula for measuring AHT is the total call time divided by the amount of calls. To achieve a realistic AHT figure, the ITU recommendation is that the AHT calculation be based on trace samples ranging from 15 to 60 minutes.- Webopedia

watching agents while on call...

Magellan Solutions Summer Outing

Yesterday, I need to wake up early around 3am coz our department (Quality) were invited to join summer fun at Wild Orchid Resort in Subic, Olongapo City..

...insde Wild Orchid

Castle in the middle of the Beach

Lonely Boat

Korean Walk

Mountain scene

3 Bugoy

Baywalk

I didn't enjoy it that much because I don't have my partner with me, but still I'm able to catch those interesting stuffs there... enjoy..

Weather condition (Sala sa Init, sala sa lamig)

MAY 8, 2011- TYPHOON BEBENG

May 11, 2011- whew!! 32°C | °F

...........what's next?

Transformers: Dark of the Moon

The Autobots Bumblebee, Ratchet, Ironhide and Sideswipe led by Optimus Prime, are back in action, taking on the evil Decepticons, who are determined to avenge their defeat in 2009's Transformers: Revenge of the Fallen. In this new movie, the Autobots and Decepticons become involved in a perilous space race between the U.S. and Russia, and once again human Sam Witwicky has to come to the aid of his robot friends. There's new characters too, including a new villain in the form of Shockwave, a longtime Transformers character who rules Cybertron while the Autobots and Decepticons battle it out on Earth.

Can't wait to watch this.. 7.1.11.. see you...

Tropical Storm "BEBENG"

At 4:00 am today, Tropical Storm "BEBENG" was estimated based on satellite and surface data at 60 kms Southeast of Casiguran, Aurora (15.9 °N, 122.6°E) with maximum sustained winds of 85 kph near the center and gustiness of up to 100 kph. It is forecast to move North Northwest at 15 kph. 2nd storm that hit Philippines (PAGASA)

we can't sleep last night, coconut leaves are falling, wind is hardly blowing in any direction and nobody knows what will happen next.

Happy mother's day mama!!

I really can't express my feeling for this day, yet I know that today is a very special celebration for moms. Since our first day in this world we all know that she is the only person who took care of us, who breastfeed us, and nurtured us with her tender loving care, and guided us in every part of growing... and now, were all grown ups, and we are now responsible for everything, what we can do is to give back the love they gave us and shared us and continue the chain of mama's Love....

thank you so much mama for accepting me as Me....

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